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Privacy Policy

At Vincent D’Amérique, we have respect for our customers. Recognizing your concerns about the protection of your privacy, we have posted this privacy policy to inform you about the personal information we collect, how we treat it, the options you have about our use of your personal information and how you can access it.

This Privacy Policy applies to personal information that we collect at our stores, through our website located at www.vincentdamerique.com or through our dealings with our customers.

PRIVACY PROTECTION

WHAT IS MEANT BY "PERSONAL INFORMATION"?

By “personal information”, we mean any information which relates to a natural person and makes it possible to identify that person, but does not include certain business contact details of an employee of an organization. This therefore includes information such as a person's name, address, telephone number, date of birth, payment card numbers, purchase history and email address.

COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION - OFFER OF PRODUCTS AND SERVICES

Vincent D’Amérique collects, uses and discloses your personal information in order to offer you products and services and to inform you about products and services that may be of interest to you. In addition, it collects, uses and discloses your personal information in order to comply with the laws and regulatory requirements put in place, as well as for purposes permitted or required by the laws in force.

  1. A) PICKING

    We collect your personal information as part of our product and service offering, including when you:

    • make a purchase or return a product in one of our stores or online;
    • contact a customer service representative;
    • subscribe to our newsletter or any other of our communication vehicles;
    • enter a contest, promotional event or survey;
    • Interact with Vincent D’Amérique on social media.
    • submit a job application or submit questions related to a job opportunity.
    • use the "Email to a Friend" feature and other similar features on our website allow you to forward emails to others.

    We collect your personal information for many purposes, including to:

    • manage our business and create up-to-date accounts for you;
    • confirm your identity in order to ensure our mutual protection;
    • offer you products, services and promotions, and confirm your eligibility for our offers;
    • provide you with information regarding our products, services and promotions (see the “Collection, Use and Disclosure of Your Personal Information for Optional Purposes” section below);
    • establish statistics and produce global reports for internal use;
    • comply with applicable laws and regulatory requirements;

    Most often, we collect your personal information directly from you. We may also obtain certain personal information from other sources. Unless otherwise provided by law, we will ask for your consent before collecting some of your personal information from other sources.

  2. B) USE

    We will not use your personal information for any purpose other than that for which it was collected without your consent. From time to time, we may wish to use your personal information for new or additional purposes. You will then need to consent to us using your personal information for such purposes before we can do so.

    In addition, some in-store retailers called dealers may collect information about you. Unless otherwise specified at the time of collection, any personal information obtained by these organizations is collected on behalf of Vincent D'Amérique and will be used and retained by Vincent D'Amérique. These organizations may be subject to their own privacy policies, which will also apply to the information they collect about you. They can provide you with a copy of their privacy policy.

    We may use your personal information for the purposes for which you provided it to us.

    For example:

    • WHEN YOU MAKE A PURCHASE OR RETURN A PRODUCT IN ONE OF OUR STORES OR ONLINE:

      We will use your personal information, as needed, to process your transactions (including payments and shipping), to confirm your identity and address, and to administer our post-purchase survey. When we make returns, we may ask you to provide us with personal information in order to prevent fraud.

    • WHEN YOU SUBSCRIBE TO OUR NEWSLETTER OR ANY OTHER OF OUR COMMUNICATION VEHICLES:

      We will use your personal information to send you our newsletter by email. If you wish to cancel your subscription to the newsletter, please click on the "cancel my subscription" button at the bottom of each email. If you subscribe to our newsletter, we may use your personal information to send you special offers/promotional materials by mail.

    • WHEN INTERACTING WITH VINCENT OF AMERICA ON SOCIAL MEDIA:

      When you interact with us on social media, the personal information you provide may be used to confirm your identity, respond to your customer service-related requests, questions or comments, and take any action deemed necessary to respond to other questions or messages you have posted.

    • WHEN YOU SUBMIT A JOB APPLICATION OR TRANSMIT QUESTIONS RELATING TO A JOB OPPORTUNITY:

      When you apply for employment or submit questions relating to an employment opportunity, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar documents in terms of employment). We use this information to process and respond to your job application or other request.

    • WHEN YOU ENTER A CONTEST, PARTICIPATE IN A PROMOTION OR RESPOND TO ONE OF OUR SURVEY:

      We use this information to administer your participation in the contest or promotion and, in the context of surveys, to understand our customers and to improve our product and service offerings, promotions and events. When you register for the contest, promotion or survey, we may ask your permission to receive commercial information in the future from Vincent D'Amérique or its commercial partners.

    • WHEN USING THE "SEND TO A FRIEND" AND OTHER SIMILAR FEATURES ON OUR WEBSITE WILL ALLOW YOU TO SEND EMAILS TO OTHER PEOPLE:

      This feature requires you to provide your name and email address, and the recipient's name and email address. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or that of the email recipient.

  3. C) DISCLOSURE

    We may disclose your personal information to third parties as follows:

    • with your express consent;
    • for loss and fraud prevention purposes;
    • where required or permitted by law;
    • for optional marketing purposes (see “Collection, use and disclosure of your personal information for optional purposes” below).

    From time to time, we may work with other organizations to offer products and services to you and to deliver them on our behalf.

  4. D) CONSENT

    Unless otherwise provided by law, we will tell you why we collect your personal information and to whom it will be disclosed, if applicable. We will also obtain your consent to this effect before or during the collection. .

    We will not unreasonably require your consent to collect, use or disclose your personal information for purposes other than those for which it was collected as a condition of providing products and services to you.< /p>

    You may refuse to consent to the collection, use or disclosure of your information, or withdraw your consent at any time, subject to reasons provided by law. However, if you refuse to provide information or withdraw your consent, we may not be able to provide you with certain products and services.

    You may refuse to consent to the collection, use or disclosure of your information, or withdraw your consent at any time, subject to reasons provided by law. However, if you refuse to provide information or withdraw your consent, we may not be able to provide you with certain products and services.

COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION FOR OPTIONAL PURPOSES

Vincent D'Amérique may decide to use the personal information you have provided to offer you additional products and services or to allow other selected organizations to do so. These offers may be communicated to you by mail, fax or electronically, including by email, text message or telephone.

Your consent to the collection, use and disclosure of your personal information for marketing purposes is optional and is not a condition of processing your purchase. You can withdraw this consent at any time. Due to distribution schedules, you may continue to receive offers for a short time while we process your request.

KEEPING AND SAFEGUARDING YOUR PERSONAL INFORMATION

Vincent D'Amérique has taken the necessary security measures to protect your personal information against unauthorized access, loss and theft.

Vincent D'Amérique limits access to your personal information to its associates and subcontractors who need it to provide you with the products and services for which your information was collected.

Vincent D'Amérique keeps your information for as long as necessary to meet the stated purpose. Your information is then securely destroyed.

CHILDREN'S PRIVACY

Vincent D'Amérique recognizes children's right to privacy and encourages parents and legal guardians to actively monitor the online activities and interests of children in their care. The sites are not intended for children under the age of 13. Vincent D'Amérique's services and sites do not target children under the age of 13. Vincent D'Amérique does not intentionally collect personal information from children under the age of 13.

DEACTIVATING YOUR ACCOUNT

If you would like to deactivate your account, please submit a request electronically. If you do not wish to continue to receive emails from Vincent D'Amérique, please follow the steps below. Please note that each time we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the privacy policy in effect at the time the information is collected, or as otherwise agreed with you.

PRIVACY PROTECTION – WEBSITE

This website is the property of Vincent D’Amérique.

SECURITY

To guarantee the security of transactions, we use the SSL (Secure Sockets Layer) protocol which encrypts all the information that you send to us electronically. Encryption protects your data by scrambling it before it even leaves your computer. When our site receives a communication, we make all commercially reasonable efforts to ensure its security in our systems. Unfortunately, no data transmission over the Internet or any wireless communications network can be guaranteed to be absolutely secure. Therefore, we cannot guarantee the security of the data you transmit to us; you do so at your own risk.

ILLEGAL ACTIVITIES

Our site reserves the right to cooperate with local, provincial, national and international authorities in the investigation of inappropriate or unlawful activities, which may require the transmission of personal information.

WITNESSES

Your web browser places cookies on your hard drive. Cookies are data files that a website transfers to your computer's hard drive when you visit the website. They store your preferences so that your subsequent visits to the website run more efficiently. In some cases, the recorded information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and is recalled by cookies at the time of your next visit

Our site uses cookies to store information that you have given us, so that you do not have to enter them each time you visit us. Cookies also help us determine which parts of the site are popular by showing us how you and other Internet users use our site.

The use of cookies is standard practice on most major websites to improve customer service. Most Internet browsers are designed to accept cookies, but can easily be modified so that you are notified each time a cookie is sent to you or to block them. You can control cookies through your browser settings. However, be aware that without cookies, you will not have access to some of the site's functions and therefore will not be able to take full advantage of them, given, in particular, that we will not be able to recognize you as a person who has already used the site or registered user.

INVISIBLE PIXELS

Beacons are small segments of code used by some web pages to collect information about user activity.

This site uses web beacons embedded in the code of the web page. Used for the same purpose as cookies, i.e. pixel tags collect  non-personal information on the Internet user's browsing habits, which we then analyze in order to improve the experience of users of our site.

INFORMATION PROVIDED TO OUR SITE

When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you use, the operating system you use, the time spent on the website, usage patterns, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate and improve your experience of our website. Other than the information that you are likely to provide to us in the context of your orders or your subscription to our newsletter, we do not collect and do not wish to receive from you, through our site, any other information or data that may be considered confidential or proprietary. Any information or data other than those related to merchandise orders will be considered non-confidential, and you will be deemed to have granted Vincent D'Amérique irrevocable permission to use, copy, display and distribute this information or data. , for any purpose.