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Shipping policy



Dates of offers, prices or availability of items offered on our website may change without notice. Once your order has been processed, you will receive an order confirmation indicating the date of receipt, availability and price of each item ordered. Occasionally, we may have to cancel an order placed on our website if, for example, the items ordered cannot be shipped due to unforeseen circumstances.

While we strive to meet your needs as much as possible, we reserve the right to revise an inaccurate price or item description and to cancel or refuse an order for an item with an inaccurate price or description. These corrections may be made after the order has been accepted.

Gift cards

Gift cards are valid in store and online. The amount you pay for the gift card will be the amount on the gift card you receive.


In Canada, Vincent D'Amérique collects sales tax on products ordered through this Web site. The sales tax rate that will apply to an order depends on the delivery address of the order.

For taxes applicable in each Canadian province and territory, please refer to the table below.

Table of taxes applicable in Canada
Province or territory GST PST HST
Alberta 5%
British Columbia 5%
Manitoba 5%
New Brunswick 15%
Newfoundland and Labrador 15%
Nova Scotia 15%
Ontario 13%
Prince Edward Island 15%
Quebec 5% 9.975%
Saskatchewan 5%
Northwest Territories 5%
Nunavut 5%
Yukon 5%

Sales tax does not apply to orders shipped to the United States.


We ship to all regions of Canada. We offer different delivery methods, depending on the items you purchase on www.vincentdamerique.com and where these items will be delivered. During the checkout process, you will be asked to select a delivery method for your items. If the delivery method is different Delivery costs are calculated according to the delivery method chosen, the weight, size and destination address of the order. Total shipping costs will be calculated and displayed during the checkout process, before the order is completed. All shipping costs displayed on Vincent D'Amérique.ca are in Canadian dollars.

All our products are delivered by GLS. If no one is present at the time of delivery, packages will be left at the door.

Due to shipping delays beyond our control, once packages leave our processing center, it may take longer than usual to receive your order.


Standard delivery free for all orders of 100$ and over in selected regions. Delivery charges of 9$ apply to orders under 100$.
* The purchase amount used to establish delivery charges corresponds to the amount before taxes and after all discounts and promotions. We ship to Canadian addresses only.

Due to shipping delays beyond our control, once packages leave our processing center, receipt of your order may take longer than usual.



    Orders take between 2 and 8 working days to arrive once the order has left the warehouse. Please note that delivery to certain rural or remote areas may require additional time.

    NOTE: Our working days are Monday to Friday, excluding public holidays.


    We now offer in-store pickup. When you choose the in-store pickup option, your package will be delivered to the store of your choice on the next day* or on the day you select in your shopping cart. We offer in-store pickup Tuesday through Friday only. Please note that orders placed online are exchangeable and refundable in-store.

    *Weekend orderswill be delivered on Tuesday.


    An order can only be shipped to one address. If you wish to ship part of your order to another address, you must place another order.


    The time limit for making an online return request is 14 days from the date of receipt of the merchandise. For the holiday season, returns are permitted until January 15.If this deadline has passed, please contact a customer service representative at 1-844-312-1616.

    For hygiene reasons, underwear, swimwear and socks are neither exchangeable nor refundable. Vincent D'Amérique is not responsible for lost or stolen gift cards. Gift cards are non-refundable. Shipping charges are non-refundable, unless the return of the item is justified due to delivery of the wrong item or size, or delivery of a damaged or defective item. Return shipping is free of charge, and return labels are included in the shipping packages.

    The return option for online orders is as follows:


      For the holiday season, the deadline for returns is January 15th. Vincent D'Amérique will refund by the same method of payment originally used any merchandise that has not been worn or damaged and bears the price tag. You will receive a refund within 5 days of receipt of the returned items.

      The postmark of the return package will be considered as the date of return. In the case of gift returns, the packing slip is required at all times.

      How to print a packing slip.
    1. Go to the dedicated website by clicking here.
    2. Access your order by entering your order number and e-mail address in the box provided.
    3. Select the items you wish to exchange or return. Please note that socks, bathing suits, boxers and pyjamas are considered final sale.
    4. Once you have selected the items you wish to exchange or return, select one of the ten (10) reasons for your exchange or return.
    5. Choose the refund or exchange option.
    6. Select the box with the free shipping option.
    7. Confirm all previous steps.
    8. Within a few minutes, you will receive confirmation of your return or exchange request, as well as an e-mail allowing you to print out the delivery slip.
    9. Return the unworn and unused item in its original packaging.
    10. Before sending your return parcel, please remove all labels from the packaging and affix the delivery note you have just printed.

    2.in-store returns.

    All online orders are exchangeable and refundable at Vincent d'Amérique stores. Make sure you have the invoice in your possession.

    P.S. If you have any questions, please contact customer service by phone (1-844-312-1616) or e-mail (sac@vincentdamerique.ca).