Protection of privacy
What do we mean by “Personal information”?
By “personal information”, we mean all information that concerns an individual and allows to indentify it, but that does not include some business coordinates’ of an employee of an organisation. Therefore, it is information such as name, address, phone number, birth date, payment cards’ numbers, purchase history and email address of a person.
Collection, use and disclosure of your personal information - products and services offered
Vincent D'Amérique, we collect, use and disclose personal information in order to offer you products and services and to inform you about products and services that might be of interest to you. In addition, we collect, use and disclose your personal information to comply with laws and regulatory requirements in force, and for the purposes permitted or required by laws in force.
We collect personal information as part of our range of offered products and services, especially when you:
- make a purchase or return a product in one of our stores or online;
- contact a member of our customer’s service;
- subscribe to our newsletter or any other of our communication support;
- participate in a contest, a promotional event or survey;
- exchange with Vincent D'Amérique on social medias;
- submit a job application or send questions related to a job opportunity;
- use the "Send to a friend" function and other similar functions on our website that allow you to forward emails to other individuals;
We collect your personal information for many purposes, including:
- manage our activities and create accounts updated for you;
- confirm your identity in order to ensure our mutual protection;
- offer you products, services and promotions and confirm your eligibility for our promotions;
- provide you with information about our products, services and promotions (see the section "Collection, use and disclosure of your personal information for optional purposes" below);
- compile statistics and generate aggregate reports for internal use;
- to comply with laws and regulatory requirements in force;
In most cases, we collect your personal information directly from you. We may also obtain some personal information from other sources. Other than an exception provided by the law, we will ask you to give us your consent to collect certain personal information from other sources.
We will not use your personal information for purposes other than those for which it was collected without your consent. It is possible that we will want, from time to time, use your personal information for new or additional purposes. You will then have to allow us to use your personal information for such purposes before we can use it.
In addition, some retailers store called dealerships may collect information about you. Unless otherwise disclosed at collection, the personal information collected by these organizations is collected on behalf of Vincent D'Amérique and will be used and retained by Vincent D'Amérique. It is possible that these organizations might be subject to their own policy to protect the privacy, which will also apply to the information they collect about you. They can provide you with a copy of their policy to protect privacy.
We may use your personal information for which you have provided it to us.
When you make a purchase or return a product in one of our stores or online:
We will use your personal information as necessary to process your transactions (including payments and for delivery), to confirm your identity and your address, as well as to manage our post-purchase survey. In a case of return of merchandise, we are allowed to ask you to provide personal information to prevent fraud.
When you subscribe to our newsletter or any other of our communication supports:
We will use your personal information to send you our newsletter by email. If you wish to cancel your subscription to our newsletter, please click the "unsubscribe" function that appears at the bottom of every email. If you sign up to our newsletter, we may use your personal information to send you special offers/promotional material by mail.
When you exchange with Vincent D'Amérique on social media’s:
When you exchange with us on social media’s, personal information you provide may be used to confirm your identity, respond to your requests, questions or comments related to customer service and take any action deemed necessary to respond to any questions or messages you may have posted.
When you submit a job application or send questions related to a job opportunity:
When you submit a job application or send questions related to a job opportunity, you can provide us with some personal information about you (such as those contained in a resume, cover letter or similar documents in employment matters). We use this information to process your application or any other demand on your part, and to respond you.
When you enter a contest, participate in a promotion or answer one of our surveys:
We use this information to manage your participation in the contest or promotion, and in connection with surveys, to understand our customers and improve our products and services, our promotions and our events. When you register for the contest, promotion or survey, we may ask for your authorization to receive commercial information in the future from Vincent D'Amérique or its business partners.
When you use the "Send to a friend" function and other similar functions on our website allowing you to forward emails to others:
This function requires you to provide your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses provided in these circumstances for any other purpose without your consent or the one of the email recipient.
We may disclose your personal information to third parties as follows:
- with your explicit consent;
- for the purpose of preventing losses and frauds;
- where the law requires it or permits it;
- for optional marketing purposes (see the section "Collection, use and disclosure of your personal information for optional purposes" below).
From time to time, we can work with other organizations to offer you products and services and carry out the delivery on our behalf.
Unless exceptions are provided by the law, we will communicate you why we collect your personal information and to whom it will be disclosed, if applicable. We will also ask for your consent regarding such collection before or during it happens.
We will not unreasonably require your consent regarding the collection, use and disclosure of your personal information for purposes other than those for which it was collected as a condition to offer you our products and our services.
You may refuse to give your consent to the collection, use or disclosure of your information, or withdraw your consent at any time, subject to provisions provided by the law. However, if you refuse to provide information or if you withdraw your consent, we may not be able to offer you some of our products and our services.
Collection, use and disclosure of your personal information for optional purposes
Vincent D'Amérique may decide to use the personal information you have provide us with to offer you additional products and services, or allow other chosen organizations to do so. These offers may be submitted to you by mail, fax or electronically, including by email, text message or telephone.
Your consent to the collection, use and disclosure of your personal information for marketing purposes is optional and does not constitute a condition for processing your purchase. You can withdraw this consent at any time. Because of distribution schedules, you may continue to receive offers for a short time after, in order to allow the time we process your request.
Maintaining and safeguarding your personal information
Vincent D'Amérique took necessary security measures in order to protect your personal information against unauthorized access, loss and theft.
Vincent D'Amérique restricts access to your personal information to its partners and subcontractors who need to provide you with offers of products and services for which your information was collected.
Vincent D'Amérique keeps your information for as long as needed to meet the objective they were collected for. Your information is then securely destroyed.
Respect the privacy of children
Vincent D'Amérique recognizes the right to privacy of children and encourages parents and guardians to actively monitor the online activities and interests of children which they are responsible for. The sites are not directed to children under the age of 13. Services and sites of Vincent D'Amérique do not target children under the age of 13. Vincent D'Amérique does not intentionally collect personal information belonging to children under 13 years.
Deactivating your account
If you wish to deactivate your account, please submit a request electronically. If you do not wish to continue receiving emails from Vincent D'Amérique, please follow the steps described below. Please note that whenever we send you an email, we give you the opportunity to unsubscribe from our mailing list, so you are able to stop receiving emails at any time.
Changes to our policy of protecting the privacy
This website is the property of Vincent D'Amérique.
To ensure the security of the transactions, we use SSL protocols (Secure Sockets Layer), which encrypts any information you send to us electronically. Encryption protects your data by scrambling your information even before it leaves your computer. Once the website receives your transmission of information, we provide all commercially reasonable efforts to ensure its security in our systems. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we cannot guarantee the security of any information you transmit to us; you do so at your own risk.
Our site reserves its right to cooperate with local, provincial, national and international authorities, as part of investigations of improper or unlawful activities, which may require the disclosure of personal information.
Your web browser places cookies on your hard drive. Cookies are data files that a website transfers to your computer's hard drive when you visit the website. They record your preferences making your subsequent visits to the website more effective. In some cases, this information is only kept during the session is open and is deleted when you close your browser. In other cases, information is stored on your hard drive and are recalled by the cookies at the time of your next visit.
Our site uses them to remember information you gave it, which saves you from having to enter it each time you visit us. Cookies also help us determine which parts of the site are popular by showing us how you and others use our site
Web beacons are small code segments used by some web pages to collect information on the activities of their users.
This site uses web beacons already integrated to the web page code. Used for the same purpose as cookies; meaning web beacons collect non-personal information about the browsing habits of the user, which we then analyze to improve the user experience of our site.
Information provided on this website
When you visit our website, we collect the IP address of all visitors to our website and related information such as the browser you use, the operating system you are using, the time spent on the website, patterns of use thereof, and the domain name of the website from which you linked to our site. We collect this information to help us evaluate your experience on our website and improve it. In addition to the information that you may provide to us in connection with your order or your subscription to our newsletter, we do not collect and do not wish to receive from you through our site, any information or other materials that can be considered confidential or linked to property. Any information or data other than those related to merchandise orders will be considered non-confidential and you will be deemed to have been irrevocably granted a license to Vincent D'Amérique to use, copy, display and distribute such information or data for any purpose whatsoever.